Guides
Practical advice for helping someone with the technology at home when you cannot be there yourself.
How to protect your parents from scams
The most common scams aimed at older people, three rules that stop most of them, and how to make it easy to ask before anything happens.
How to help your parents with technology from a distance
Five ways to help a parent with the TV, phone or router when you cannot be there, what each is good for, and how to make the call calmer for both of you.
The TV is not working at your parent's home: how to help from afar
No picture, “no signal”, the wrong channel or no sound: the most common TV problems at an older relative's home, and how to solve them step by step from a distance.
The internet is down at your parent's home: what to check from afar
The wifi has stopped working and you are far away. A calm order to check things in: the lights on the router, a proper restart, the cables, and when to call the provider.